Wasted Delivery & Collection Charges – Important Information
At Artisan Furniture, we proudly offer free delivery to the UK mainland to ensure a seamless experience for our customers, eliminating minimum order restrictions and providing greater flexibility. However, while this service is complimentary to our customers, it incurs substantial costs for our business in terms of logistics, network charges, and operational resources.
In cases where a delivery attempt fails due to reasons such as an incorrect address, an unavailable recipient, or invalid contact details, it results in wasted resources and additional expenses. Similarly, if a return collection is approved but missed despite a scheduled appointment, the associated costs must be covered by the customer, as the logistics and workforce have already been allocated.
To proceed, please select the most appropriate option from the drop-down menu and continue to checkout to complete the payment. Once the payment is received, we will proceed with the necessary arrangements.
We appreciate your cooperation in ensuring smooth and efficient deliveries. If you have any questions, please feel free to reach out to our support team.
- Free Delivery in Germany, Surcharges for EU Mainland
- 3-5 working days for delivery
- All products are packaged according to mail-order packaging guidelines.
- Smaller items and giftware, including accessories, are sent via parcel service.
- Delivery service that can be tracked using your trading account dashboard
- Goods delivery at the end customer’s location
- Signed proof of delivery for easy record-keeping on a cutting-edge smart headset. This does not apply to smaller items, though.
- If you provided a mobile phone number, you will receive a text message confirming the delivery date. Additionally, the staff will call when they are on their way – This only applies to the initial delivery attempt.
- Please note that on-demand products will take up to 16 weeks for delivery. You can cancel your on-demand order within 8 weeks after placing it.
- We apologize for any inconvenience and thank you for your patience. If you need further assistance, please submit a ticket.